Privacy Policy
Version 1.0 Date: 3/13/2024
We recognize that your privacy is very important and take it seriously, and we have prepared this Privacy Policy (this “Privacy Policy”) to provide you (the “Providers”) with important information about the privacy practices applicable to our websites, software, platforms, services, telemedicine products, and any website, application, product, or service that links to or refers to this Privacy Policy (collectively, the “Services”).
Zaideh Global provides Providers with Services to facilitate medical practices, personal health records, communications, and other related activities. As a service provider for health service Providers, Zaideh Global does not own or control the information submitted to us through the Services. The information submitted through the Services is governed by our agreements with Providers, including our Service Agreement and HIPAA Business Associate Agreement (collectively referred to as our 'Agreement'). In the event of any conHlict between the provisions of this Privacy Policy and our Agreement, the provisions of our Agreement will take precedence.
This Privacy Policy covers any information that, alone or in combination with other information, may be used to readily identify, contact, or locate an individual (“Personal Information”) that is in our possession. This includes, but is not limited to, Patient’s information shared by Providers, Patients, third parties at the direction of users, and Provider systems, as well as information obtained through the Services.
'Personal Information' also includes identiHiable health information collected about you. We do not consider Personal Information to include information that has been anonymized to the extent that it no longer allows a third party to easily identify a speciHic individual. This Privacy Policy describes how Zaideh Global collects, uses, and discloses Personal Information.
In addition, individually identiHiable information that you provide to us for purposes of providing medical care to your potential or existing patients (“Patient” or “Patients”) (such information is also referred to as “Protected Health Information” or “PHI”) will also be subject to each Provider’s Health Insurance Portability and Accountability Act Notice of Privacy Practices (the “HIPAA Notice”), which each Provider shall make available to Patients. The HIPAA Notice shall describe how the Providers can use and share the Patients’ PHI and also describes the Patients’ rights with respect to their PHI.
This Privacy Policy does not reHlect the privacy practices of the Providers and Zaideh Global is not responsible for our Providers’ privacy policies or practices. Zaideh Global does not review, comment upon, or monitor a Provider’s HIPAA Notice or their compliance with their respective privacy policies, nor does Zaideh Global review our client’s instructions to determine whether they are in compliance or conHlict with the terms of a client’s published privacy policy or applicable law.
We do not establish direct relationships with our Providers' patients and clients.
If we receive any inquiries or requests from our Providers' patients regarding their Personal Information, we will redirect those inquiries or requests to the relevant Provider.
If you are a client of one of our customers, we may retain your Personal Information on behalf of that customer. If you have any questions about how we handle your Personal Information, we encourage you to contact the appropriate customer. Any inquiries directly received from you concerning the use of your Personal Information will be forwarded to that customer.
We will post any modiHications or changes to this Privacy Policy on this page.
Who We Are and How to Contact Us?
Who we are: Zaideh Global, DMCC., a company organized and existing under the laws of the emirate of Dubai, UAE (referred to as either 'Zaideh Global,' 'we', 'us', or 'our' in this Privacy Policy).
Our address is BA1883 DMCC Business Centre, Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates.
How to contact us: If you have any questions about our practices or this Privacy Policy, please reach out to us at privacy@zaideh.com.
What Data we collect.
Zaideh Global may collect the following kinds of information (including Personal
Information and PHI of your Patients) through our Services.
We collect information in different ways: if and when you or the Patients provide directly to us, automatically through operating our Services, and from outside sources.
Information You Or The Patients Provide Directly To Us. For certain activities, such as when the you or the Patients register, use our online services (via our websites or applications), our telemedicine services, subscribe to our alerts, or contact us directly, we may collect some or all of the following types of information:
Registration Information:
We ask for basic information from you or Patient in order to set up an account - for example, such as your and the Patients’ full name, email address, mobile phone number, and address, and unique identiHiers such as usernames and passwords.
Information about your employment, such as your job title, practice area, primary specialty, and medical license status, gender, date of birth, educational background, address, photograph, professional license information.
Transaction and Billing Information:
You will provide additional personal and payment information necessary to process the transaction and your payment, including your name, bank details, credit card information, and contact information.
Personal health information: This information includes details about the patient's diagnosis, past treatments, overall health, health insurance, and any information manually entered by you or the patients. This also includes information stored in our device (to the extent they choose to synchronize that data with our services).
Content Information:
In connection with using the Services, you may generate content that provides us with additional information about you.
Communications with Us:
You may also provide us information when you respond to surveys or communicate with us about a support question.
Information We Collect Automatically.
We also collect some information automatically:
Log Information: we collect information that web browsers, mobile devices, and servers typically make available, such as the IP address, the date and time of access. We collect log information when you use our Services.
Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions that site administrators and users perform on a site–in other words, who did what, when and to what thing on a site (e.g., [username] deleted “[content]” at [time/date]). We also collect information about what happens when you use our Services along with information about your device. We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
Location Information:
We may determine the approximate location of your device based on your IP address. We collect and use this information, for example, to allow our customers to properly conHigure date and time-based scheduling.
Aggregated Data. We may also collect, use and share "Aggregated Data" for any purpose. Aggregated Data may be derived from your Personal Data, but once in aggregated form it will not constitute Personal Data as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this Privacy Policy.
Children's Data.
We do not knowingly allow individuals under the age of 18 to create accounts for accessing our services. Additionally, our websites and platforms permit individuals above the age of 18, including parents and guardians like yourself, to provide, share, and store personal information about others, including minors and children. Users who provide, store, or submit information on behalf of a child assume full responsibility for the submission, use, and transmission of such information.
Public Data.
Information that you choose to make public can be disclosed publicly. That means, of course, that information like any content that you make public on your website is all available to others. Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share.
How we use cookies and other tracking or proJiling technologies
Zaideh Global may collect non-personally identiHiable information regarding your usage of our Websites and Platforms, including the pages you viewed, time spent using the website, demographic data such as server locations, connection speed, and other information that does not identify you. Like most online services, we also use cookies and other technologies that may collect Personal Data.
Cookies:
What are cookies? When you visit the Services, we may send one or more "cookies" – small data Hiles – to your computer to uniquely identify your browser and let Zaideh Global help you enhance your navigation through the Site. A cookie may convey anonymous information about how you browse the Services to us so we can provide you with a more personalized experience, but does not collect personal information about you. A persistent cookie remains on your computer after you close your browser so that it can be used by your browser on subsequent visits to the Service. Persistent cookies can be removed by following your web browser's directions. A session cookie is temporary and disappears after you close your browser.
What types of cookies do we use? Our Websites use the following types of cookies for the purposes set out below:
How can I disable cookies?
You can typically reset your web browser to refuse all cookies or to notify you when a cookie is being sent. In order to do this, follow the instructions provided by your browser (usually located within the "settings", "help" "tools" or "edit" facility). Many browsers are set to accept cookies until you change your settings.
If you do not accept our cookies, you may experience some inconvenience in your use of our Services and some features of the Service may not function properly.
Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org.
Log Files: Log Hile information is automatically reported by your browser each time you access a web page. When you use the Websites, our servers automatically record certain information your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol address, browser type, referring / exit pages and URLs, location, domain names, pages viewed, and other such information.
How We Use Your Information and Why
We generally use your information (including Personal Information) for various purposes, including delivering and improving our Services, managing our Platforms, and providing customer and technical support. Additionally, we utilize this data for conducting research and analysis about our platforms, verifying user identity, and preventing fraud or other unauthorized or illegal activities.
We have set out below, in a table format, more detailed examples of relevant purposes for which we may use your Personal Data.
What happens when you do not provide necessary Personal Data?
Where we need to process your Personal Data either to comply with law, or to perform the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with the functionalities of the Services). In this case, we may have to stop you from using our Services.
Electronic Notices
By using the our Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services or sending a text or email to you.
Who We Share Your Personal Data With?
We may share your Personal with third parties in the ways that are described in the table below. We consider this information to be a vital part of our relationship with you.
Business Transfers.
In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Zaideh Global goes out of business or enters bankruptcy, customer information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
With Your Consent.
We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so.
How long we store your Personal Data
We will retain your information for as long as it is reasonably needed for the purposes outlined in 'How We Use Your Information and Why'. We will only keep your Personal Data for as long as reasonably necessary for these purposes, unless a longer retention period is required by law (for example, for regulatory purposes). This may involve maintaining your Personal Data beyond the termination of your contract, for the duration necessary to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.
Where We Store Your Personal Data
To provide you with the best possible service, we leverage Amazon Web Services (AWS) for data storage and processing. AWS offers data centers in various regions around the world. This means the location of your data may depend on your geographic location when you use our services. We take all reasonable steps to ensure that your data is treated securely and in accordance with applicable data protection laws, regardless of where it is located.
How We Protect Your Personal Data
Zaideh Global employs industry-standard physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. Access to your Personal Data is restricted to employees and other staff with a business need for such access, all of whom are bound by a contractual duty of conHidentiality. We conduct periodic reviews of our policies and procedures to assess their effectiveness and ensure they remain up-to-date. Additionally, we have established procedures to address any actual or suspected
Personal Data breaches.
It's important to note that Zaideh Global cannot guarantee the protection, control, or management of your Personal Data as outlined in this Privacy Policy if you share your login and password information with any third party, including those operating websites or providing other services.
Links to Other Websites
Our services may include links to other websites not operated or controlled by Zaideh Global. We are not responsible for the content, accuracy, or opinions expressed on such websites, and they are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to navigate from our Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those linked on our site, are subject to that website's own rules and policies. Third parties may use their own cookies or other methods to collect information about you.
Changes to Our Privacy Policy
We reserve the right, in our sole discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. Any changes or updates will be effective immediately upon posting to this page. It is advisable to review this Privacy Policy regularly for changes. You can determine if changes have been made by checking the Effective Date below. Your continued use of our services following the posting of any changes to this Privacy Policy indicates your consent to such changes.